User Journey - Ember & Grid

At Ember & Grid, we share expert insights, practical tips, and the latest trends to help you build and grow a high-performing Shopify store. Whether you're just starting out or scaling fast, our blog is here to guide your eCommerce journey.

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Whether you’re building from scratch or refining your current store, we’re here to turn your vision into a high-performing, scalable reality.
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Frequently Asked Questions

Have questions about working with us? Here are answers to the most common things our clients ask. Don’t see your question here? Reach out to us and we’ll be happy to help.
How long does a typical Shopify project take?

Timelines depend on the scope, but most custom store builds take between 3–6 weeks. Smaller redesigns or theme tweaks can be done in as little as 1–2 weeks.

What is the pricing structure?

We offer flat-rate pricing based on the project scope. After our discovery call, we’ll provide a detailed proposal outlining the deliverables, timeline, and cost.

Do you work with existing Shopify stores?

Yes! Many of our clients come to us looking to improve or redesign their current store. Whether it’s a performance boost, app setup, or full theme redesign, we’ve got you covered.

What kind of support do you offer after launch?

We offer optional post-launch support packages to handle updates, fixes, and ongoing optimizations. You can also book us for one-off tasks as needed.

What makes Ember & Grid different?
We combine creative design with expert Shopify development, fast turnarounds, and real attention to your business goals. We’re not just developers — we’re strategic partners in your growth.
Do I need to provide content or images?

We can work with your existing assets or help source royalty-free images and suggest copy. For best results, we recommend collaborating on content to ensure it matches your brand voice.

Can you help me choose apps or tools for my Shopify store?

Absolutely. We’ll recommend apps based on your business goals, and we’ll install and configure them as part of the build.

Do you only work with Shopify?

Yes — and that’s a strength, not a limitation. We specialize in Shopify so we can offer deep platform expertise, faster delivery, and better results.

Do you work with international clients?
Yes! We work with clients worldwide. All communication is handled remotely via Zoom, email, or Slack.
Crafting high-converting Shopify stores — built with purpose, powered by design.
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