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Privacy Policy

Effective Date: April 17, 2025
Website: www.emberandgrid.com

At Ember & Grid, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or work with us.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when:

  • You fill out a contact form
  • Book a discovery call
  • Request a quote
  • Subscribe to our newsletter

This may include your name, email address, phone number, company name, and project details.

2. How We Use Your Information

We use the collected information to:

  • Communicate with you about your inquiry or project
  • Provide quotes and service details
  • Improve our website and services
  • Send relevant updates (if you subscribe to our newsletter)

We do not sell or rent your personal information to third parties.

3. Cookies and Analytics

We may use cookies and third-party analytics tools like Google Analytics to better understand how visitors interact with our site. These tools collect anonymous data, such as browser type, pages visited, and time spent on the site.

You can disable cookies through your browser settings if you prefer not to share this information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

5. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Opt out of receiving marketing emails at any time

To exercise these rights, please contact us at the email listed below.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Business Name: Ember & Grid
Email: contact@emberandgrid.com
Phone: (866) 371-6563
Website: emberandgrid.com

Ready to Launch or Level Up Your Shopify Store?

Whether you’re building from scratch or refining your current store, we’re here to turn your vision into a high-performing, scalable reality.

Frequently Asked Questions

Have questions about working with us? Here are answers to the most common things our clients ask. Don’t see your question here? Reach out to us and we’ll be happy to help.
How long does a typical Shopify project take?

Timelines depend on the scope, but most custom store builds take between 3–6 weeks. Smaller redesigns or theme tweaks can be done in as little as 1–2 weeks.

What is the pricing structure?

We offer flat-rate pricing based on the project scope. After our discovery call, we’ll provide a detailed proposal outlining the deliverables, timeline, and cost.

Do you work with existing Shopify stores?

Yes! Many of our clients come to us looking to improve or redesign their current store. Whether it’s a performance boost, app setup, or full theme redesign, we’ve got you covered.

What kind of support do you offer after launch?

We offer optional post-launch support packages to handle updates, fixes, and ongoing optimizations. You can also book us for one-off tasks as needed.

What makes Ember & Grid different?
We combine creative design with expert Shopify development, fast turnarounds, and real attention to your business goals. We’re not just developers — we’re strategic partners in your growth.
Do I need to provide content or images?

We can work with your existing assets or help source royalty-free images and suggest copy. For best results, we recommend collaborating on content to ensure it matches your brand voice.

Can you help me choose apps or tools for my Shopify store?

Absolutely. We’ll recommend apps based on your business goals, and we’ll install and configure them as part of the build.

Do you only work with Shopify?

Yes — and that’s a strength, not a limitation. We specialize in Shopify so we can offer deep platform expertise, faster delivery, and better results.

Do you work with international clients?
Yes! We work with clients worldwide. All communication is handled remotely via Zoom, email, or Slack.
Crafting high-converting Shopify stores — built with purpose, powered by design.

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